Start each chat prepared
I spy with my little eye
Offer more personalized support by knowing which page your visitors are currently viewing.
From search results with love
Get more chats by creating targeted invitations based on keywords that led visitors to your site.
The right address
Offer accurate shipping information for your visitors thanks to the location information available in the chat window.
Start each conversation prepared and without delay thanks to the pre-chat survey information containing all the important details about a visitor. Let your visitors choose which department they want to reach from the get-go.
Visitors can start immediately by logging in with their Facebook accounts. Use the additional information provided by Facebook to your advantage!
Chat window on mobile devices
Your website visitors can get in touch with you even on the move. The chat window is fully supported on all mobile devices.
Approach your customers based on their interests and needs
Always at arm’s length
Offer a constant channel of communication through the embedded chat window. It will follow visitors around your site so that there is always a way to contact you or your agents.
Use it in your office, home on your Mac, PC or on the go with Android or iPa &, iPhone
Tag based canned responses
Using our Mac application, you will be able to send pre-made chunks of text to your customers using a tag. This way, you visitors will quickly get the answer they need and you will be able to save a lot of time usually spent on typing the same answer over and over.
This feature gives you an insight into the minds of your visitors. You can see what they are typing well before the send it over. This way, you can easily prepare your answer and send it over as soon as the question is sent, which gives an impression of instantaneous response.
Two levels of LiveChat
Gather valuable information on your visitors to handle visitor enquiries respectively and convert them into customers.