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Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
  • Shipping & Delivery
    We ship USPS Priority Mail. FedEx, UPS. Shipping fees include insurance and tracking number unless you ask us not to. If not insured, we are not responsible for any lost, stolen or damaged items. All items include $5.00 Handling fee. Delivery time is approximately 7-10 days through U.S. mail. If you want item sooner please advise. International shipping Available. For any special request, please contact us. 15% restocking/administration fee will apply to every return
    Privacy & Security
    This On-Site Equipment Maintenance Agreement (“Agreement”) by and between the client (“Client”) and Biz Wiz Support. (“Provider”) is entered into as of purchase of hourly package
    Returns & Replacements
    RETURN POLICY Items purchased from Biz Wiz Support may be returned within 14 days from the date of purchase in original condition (including original packaging, manuals, accessories and UPC codes), with original receipt or invoice, subject to the exceptions listed below. No refunds will be given on opened software; opened software that is defective may only be exchanged for an identical product. Laptop computers and other portable devices may be returned subject to an open box/administration fee of 15% of the purchase price. Any item returned incomplete, including items missing packaging materials, manuals or accessories will be assessed a charge based on the missing materials, including cost of replacement and handling. Refunds will be issued in the same form as payment was received. Refunds on items purchased with personal check for under $100 will be made by store check within 14 days after the return; refunds on items purchased with personal check for over $100 will be made by store check within 14 days after the personal check has cleared the bank Biz Wiz Support reserves the right to limit the number of returns permitted
    Service.
    Client is retaining Provider to provide diagnostics, maintenance, repair, upgrades, sales, software and/or hardware and networks (the “Services”) to Client’s computer hardware and/or network (the “Equipment”) from time-to-time at Client’s request between 8:00Am to 5:00PM PST from Monday through Friday. Additionally, the following special requests shall be included within the definition of “Services” under this Agreement:
    Payment, Pricing & Promotions
    Client will receive an overall discount on labor , as a result of purchasing the specified number of labor hours.
    Term.
    This Agreement, and all obligations of Provider under the package perchased, shall terminate one (1) year from the date of perchasse. After this date, Provider shall not be obligated to provide any Services to Client, and no refund for prepaid Services shall be due to Client; provided, however, that if Client enters into an agreement with Provider for additional services prior to the expiration of this Agreement, unused labor hours will roll over and may be used during the extension period. Any obligation of Client to pay for Services provided under this Agreement prior to the date of termination shall continue in effect until paid in full.
    Warranties; Limitation Of Liability.
    ; Limitation Of Liability. Seller warrants repair work for a period of 15 days. Only the repairs actually made are covered under warranty; new problems with the Product are not covered. SELLER IS NOT LIABLE FOR ANY INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, INCURRED BY CUSTOMER OR ANY THIRD PERSON RESULTING FROM THE REPAIR OF THE PRODUCT. IN ALL CASES, SELLER’S LIABILITY IS LIMITED TO THE LESSER OF ACTUAL MONEY DAMAGES SUFFERED BY CUSTOMER OR THE COST OF REPAIRS TO THE PRODUCT. The repair and installation of components on a computer may cause data or software programs on the hard drive to be damaged, destroyed or lost, as well as hardware failure due to firmware update and such but not limited to that imply replacement of the product. I understand that I am responsible for backing up copies of all data and software programs on my hard drive before my computer goes into repair or installation and that Biz Wiz Support is not liable for hardware failure. In most cases, the hard drive will need to be reformatted and the operating system reloaded in order to complete repairs. All data files and software programs will be lost. Biz Wiz Support assumes no liability for media (i.e., CDs, DVDs, diskettes, etc.), data or software programs on systems which are left for repairs, upgrades or installations. Additionally, hardware can fail at any time through normal wear and tear or for no reason at all. Biz Wiz Support is not liable for hardware, firmware or software failure not caused by Biz Wiz Support. The services and repairs indicated above, including parts, are hereby authorized, and are acceptable to Customer. An express mechanic’s lien is hereby acknowledged on the last dropped off customer equipment to secure the amount of repairs, therefore any Product not claimed within 30 days of notice by mail or 90 days of notice by telephone of its availability will be sold in accordance with California law. Biz Wiz Support assumes no responsibility for loss of data or software during the backup of hard drive. Manufacturer’s warranty and Biz Wiz Support warranty do not cover cleaning, corrupted software, failed or faulty consumables, used equipment or physical damage. Diagnostic fees, labor and parts will be charged if warranty claim is rejected by the manufacturer.